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Announcements
May
10
New Windows Update May Break RDP
Posted by Joe S on 10 May 2018 12:37 PM
Earlier this week, Microsoft issued a patch for remote code execution vulnerability in any application that uses CredSSP - this impacts Remote Desktop Connection/RDP. The vulnerability has been assigned CVE-2018-0886. You can read more about it on this Microsoft blog article: https://blogs.technet.microsoft.com/askpfeplat/2018/05/07/credssp-rdp-and-raven/
 
All clients are urged to run Windows updates on their servers BEFORE running the update on their local devices. If the update is run client-side before being applied to the server, a CredSSP error will be generated and access will be denied. To work around this, VPS clients will need to login to cloudserverpanel.com and access their servers using the HTML VNC client to run the updates.
 
For clients whose dedicated servers are inaccessible, you can temporarily remove the patch requirement from connections by changing group policies on your local computer:
 
Computer Configuration -> Administrative Templates -> System -> Credentials Delegation and change the registry value from 0 or 1 to 3. After you have gained access to your server and the updates have run, don't forget to set this back to 1 or 0, once ALL clients and servers have been patched. See the blog post mentioned earlier in this notice for information.
 
As always, Turnkey Internet support staff is here to assist you with any issues you have. If you have any questions regarding this notice, feel free to reach out to us through a support ticket, live chat, or by phone.

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Apr
16
Network Maintenance - Latham NY
Posted by Joe S on 16 April 2018 2:54 PM

Our engineering staff will be conducting routine maintenance Tuesday April 17th starting at 7 AM on our core distribution network in the Latham NY facility. This is expected to conclude by 8 AM local time. No interruptions to service are expected thanks to our integrated network redundancy. You may see a brief disruption to DNS resolution if you're using on-network resolvers 208.85.1.2 or 173.233.74.222. Secondary and tertiary DNS resolvers, as well as any off network DNS resolution like Google or OpenDNS will remain uninterrupted.

If you have any questions or concerns please do not hesitate to reach out to our customer care team at helpdesk@turnkeyinternet.net or call 877-539-4638.


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Mar
16
Non-impacting Power Maintenance - Los Angeles, CA
Posted by Joe S on 16 March 2018 11:03 AM

This applies to customers hosted in the LA facility only. March 23rd, 8 AM through 5 PM Pacific time, the Los Angeles data center facility will be operating on secondary utility and generator power sources. The Department of Water & Power will be performing maintenance on a nearby transformer.

Customers will NOT be affected by this work unless there is an issue with the back-up systems in place. This would of course be an unforeseen issue as we are always committed to our continuing preventative maintenance on all our critical equipment.

If there is an issue with our backup systems, we will do everything possible to avoid any interruption of service.

If you have any questions or concerns, please do not hesitate to reach out to our support team. 


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