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Announcements
Aug
14
MySQL 41-byte Password Format Now Enforced
Posted by Joe S on 14 August 2017 9:47 AM

In an effort to increase security and ensure upgradability on our shared hosting platform, all MySQL passwords must now conform to the the 41-byte password hash format. This change will be rolled out beginning Wednesday August 16th.

As cPanel continues to ensure security standards are kept in line to upgrade their product we too must keep in line to keep the panel updated and our customers secured and on the latest software. Most servers within our environment already adhere to this security requirement, so this notice applies only to legacy hosting on older servers and plans.

All customers having issues with their websites loading for database reasons should log into their control panels and simply set their MySQL user passwords to what it currently is, which will set the password in the 41-byte hash format.

The steps to do this are:

1) Log into the cPanel account for the domain having the issue

2) Find your current MySQL username and password from the website configuration file (example: for Wordpress this file is called wp-config.php, for Joomla, configuration.php) using the file manager or FTP

3) Click the icon for "MySQL® Databases"

4) Go to the bottom section "Current Users"

5) Click "Set password" next to the user that you found in your configuration file

6) Enter the password that you found in your configuration file in the two password fields

7) Click "Change Password"

This will resolve the issue.

A full procedure including screenshots are available here: https://helpdesk.turnkeyinternet.net/Knowledgebase/Article/View/443/0/how-to-change-a-mysql-database-users-password-in-cpanel

Thank you.


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Jul
28
Emergency Network Maintenance [zero-day exploit]
Posted by Joe S on 28 July 2017 3:08 PM

As a valued customer, TurnKey Internet is committed to keeping you informed about any changes in the status of your service with us. This notification is to alert you regarding emergency maintenance on rack level network hardware per manufacturer recommendations in response to a zero-day exploit. This maintenance will effect a small number of dedicated server customers only.

This work will be performed Friday, July 28th between 3:30 PM and 4:30 PM Eastern Time. Downtime is not expected to exceed 8 minutes.

Software services, cloud services, colocation, and shared hosting will NOT be impacted in any way.

Our network operations engineers closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection during or after this time, or if you have any questions regarding the maintenance at any point, please call Customer Support Team.

We appreciate your patience during this work and welcome any feedback.
Thank you for being a TurnKey Internet customer.


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Jul
7
Cloud Server Network Upgrades - Wednesday July 19th
Posted by Jorge Blanco on 07 July 2017 4:45 PM

As a valued customer, TurnKey Internet is committed to keeping you informed about any changes in the status of your service with us.

This notification is to alert you regarding a network upgrade effecting some Cloud VPS customers, scheduled for Wednesday July 19th at 7:30AM EST (4:30AM PST).

We will do everything possible to minimize any inconvenience to you. Downtime is not expected to exceed 10 minutes, this is a network level change only. If you have any questions regarding the maintenance at any point, please call the Customer Support Team.

We appreciate your patience during this work and welcome any feedback.

Thank you for being a TurnKey Internet customer.


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