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Announcements
Jan
16
Battery Backup Maintenance
Posted by Joe S on 16 January 2018 11:44 AM

January 16th at 8 AM EST representatives from Vertiv, formally Emerson Network Power, will be performing a software update to power and battery backup systems in our Latham NY Data Center. POD's one through three.

There will be a brief period where our building will transfer to generator power. As we test our onsite generator and ATS weekly, we do not anticipate any problems issues or outages. However, there is always a small chance of interruption stemming from causes outside of our control when working on critical systems.

Again we do not anticipate any outages or interruptions, this notification is strictly informative and advisory.

We encourage you to reach out to our support team if you have any questions or concerns regarding this maintenance.

We thank you for being a TurnKey Internet customer, and appreciate your continued patronage.


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Jan
3
Network Maintenance - Latham NY
Posted by Joe S on 03 January 2018 5:06 PM

Due to our commitment to better serve you, we will be conducting maintenance on services to upgrade our capacity, infrastructure, as well as perform vital security patches and updates to core network equipment in our Latham NY facility.

Start time: 12:00 AM (local time) 1/9/2018
End time: 6:00 AM (local time) 1/9/2018
Expected Outage/Downtime: 0 minutes

During this maintenance window, you may experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to be very brief and in most cases will not be noticed due to our integrated full network redundancy. However, due to the complexity of the work, there are always risks of reconvergence or longer than expected interruptions.

Our network engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you.

We appreciate your patience during this maintenance. If you have any questions or concerns please do not hesitate to reach out to our customer care team at helpdesk@turnkeyinternet.net or call 877-539-4638.

Thank you for your continued dedication to TurnKey Internet.


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Dec
21
Annual Power and Battery Backup Maintenance
Posted by Joe S on 21 December 2017 12:26 PM

December 27th 8 AM EST through December 28th 5 PM EST representatives from Vertiv, formally Emerson Network Power, will be performing our annual testing and preventative maintenance to power and battery backup systems in our Latham NY Data Center. POD's one through three.

During this time, there will be brief periods where our building will transfer to generator power. As we test our onsite generator and ATS weekly, we do not anticipate any problems issues or outages. However, there is always a small chance of interruption stemming from causes outside of our control when working on critical systems.

Again we do not anticipate any outages or interruptions, this notification is strictly informative and advisory.

We encourage you to reach out to our support team if you have any questions or concerns regarding this maintenance.

We thank you for being a TurnKey Internet customer, and appreciate your continued patronage.


Read more »




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