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Announcements
Feb
15
Planned Network Maintenance
Posted by Jorge Blanco on 15 February 2017 4:41 PM

Due to our commitment to better serve you, 

We will be conducting network maintenance on your services to upgrade our capacity, infrastructure as well as perform vital security patches and updates.  Customers receiving service in Los Angeles, CA will be affected by this maintenance.

Start time: 12:00 am pacific 02/21/2017

End time: 4:00 am pacific 02/21/2017

Expected Outage/Downtime: 15 minutes total

During this maintenance window, you will experience one or more brief interruptions in service while we complete the maintenance activities; the interruptions are expected to last less than 15 minutes of down time total. However, due to the complexity of the work, your downtime may be longer. You may also see some reconvergence during the maintenance window.

Our network engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you.

We appreciate your patience during this work.  If you have any questions or concerns please do not hesitate to reach out to our customer care team at helpdesk@turnkeyinternet.net or call 877-539-4638.

Thank you for your continued dedication to TurnKey Internet.

 

Sincerely,

Jorge Blanco

Customer Service Manager

TurnKey Internet Inc.

www.turnkeyinternet.net


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Jan
16
Annual Power and Battery Backup Maintenance
Posted by Jorge Blanco on 16 January 2017 3:06 PM

January 18th, 8 AM EST through January 20th 5 PM EST, representatives from Emerson Network Power will be performing our annual testing and preventative maintenance to power and battery backup systems in our Latham NY Data Center, POD's one through three.

During this time, there will be brief periods where our building will transfer to generator power. As we test our onsite generator and ATS weekly, we do not anticipate any problems issues or outages. However, there is always a small chance of interruption stemming from causes outside of our control when working on critical systems.

Again we do not anticipate any outages or interruptions, this notification is strictly informative and advisory.

We encourage you to reach out to our Customer Support Manager, Jorge available at 518-618-0999 x102 or jorge@turnkeyinternet.net if you have any questions or concerns regarding this maintenance.

We thank you for being a TurnKey Internet customer, and appreciate your continued patronage.


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Dec
12
Worker74 Maintenance - Wednesday December 14th
Posted by Joe Schoonbeck on 12 December 2016 9:14 AM

In an effort to provide you with the best and most secure services possible a maintenance window has been scheduled on Wednesday December 14th, from 5 AM to 6 AM Pacific Standard time for "worker74". A brief reboot will occur for services hosted on worker74 only – downtime is not expected to exceed 30 minutes.

If you have any questions or concerns, please submit a support request through your client portal. 


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