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Non-impacting Power Maintenance - Los Angeles, CA
Posted by Joe S on 16 March 2018 11:03 AM

This applies to customers hosted in the LA facility only. March 23rd, 8 AM through 5 PM Pacific time, the Los Angeles data center facility will be operating on secondary utility and generator power sources. The Department of Water & Power will be performing maintenance on a nearby transformer.

Customers will NOT be affected by this work unless there is an issue with the back-up systems in place. This would of course be an unforeseen issue as we are always committed to our continuing preventative maintenance on all our critical equipment.

If there is an issue with our backup systems, we will do everything possible to avoid any interruption of service.

If you have any questions or concerns, please do not hesitate to reach out to our support team. 

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Battery Backup Maintenance - POD III Only
Posted by Joe S on 06 March 2018 3:50 PM

Thursday March 8th at 9 AM EST representatives from Vertiv, formally Emerson Network Power, will be performing a software update to power and battery backup systems in our Latham NY Data Center's POD III.

There will be a brief period where our building will transfer to generator power as a part of the maintenance. As we test our onsite generator and ATS weekly, we do not anticipate any problems issues or outages. However, there is always a small chance of interruption stemming from causes outside of our control when working on critical systems.

Again we do not anticipate any outages or interruptions, this notification is strictly informative and advisory.

We encourage you to reach out to our support team if you have any questions or concerns regarding this maintenance.

We thank you for being a TurnKey Internet customer, and appreciate your continued patronage.

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Power Event - Pod III Racks
Posted by Adam W on 27 February 2018 9:56 PM

Greetings: at 8:50 pm a breaker trip in POD III disrupted service for "A" power to multiple racks, the issue was restored by 9 pm, and is currently being investigated.  We will update with additional details.

Any client that was impacted has been restored fully, and may notice a server reboot notice the next time you login to your equipment or server but otherwise normal operation as of 9 pm EST.  Clients utilizing A+B power were not impacted - though may have seen power shift from 1 power supply to another on their equipment.   Individual single sourced breaker clients may of seen power disruption depending on which PDU (power distribution unit) tie in your rack is connected with for "A" power.

 No further action is expected - but we will update clients directly with any additional details.


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